Frequently Asked Questions

Caremaze uses AI to analyze patient charts from the EMR and identify likely discharge barriers from the first day of admission. It generates task lists with clear ownership so every member of the care team knows what needs to happen and when. Voice AI agents handle routine outreach in parallel, including calling skilled nursing facilities, verifying insurance, and scheduling follow-up appointments. This proactive approach catches issues before they cause delays and reduces avoidable length of stay. Every recommendation is reviewed and approved by the care team before anything goes live. AI does not take any action it has not been authorized to take, and clinical decisions always remain in the hands of the people providing care.

Caremaze integrates with Epic and other major EMR systems in approximately 10 hours of IT time for the initial deployment. The platform pulls data directly from progress notes, admission H&Ps, and social worker assessments to build a real-time picture of each patient's discharge readiness.

No. Caremaze is designed to empower case managers, not replace them. The platform takes over transactional work like phone calls to SNFs, insurance verifications, and appointment scheduling so case managers can focus on complex care coordination and direct patient interaction. When length of stay drops, more patients move through the system, and the high-value clinical work goes back to case managers. The goal is to help clinical staff operate at the top of their license with more bandwidth for the work that matters most.

Each avoidable day costs hospitals $2,000 to $3,500 in direct costs alone. For a hospital processing tens of thousands of discharges annually, where roughly 25% require complex post-acute coordination, even a modest reduction in excess days translates to millions in recovered capacity and revenue.

Caremaze is Epic-integrated, with other major EMR systems on the roadmap. The platform is designed to be API-friendly and built by a team with deep experience in healthcare IT integration.

Yes. Caremaze is HIPAA compliant, SOC 2 Type II certified, and ISO 27001 certified. The platform integrates with existing hospital security protocols and EMR access controls.

Post-acute referral tools focus on the handoff between hospital and post-acute facilities, exchanging documents and referrals. But the data that lives in these platforms is often stale, so staff end up having to make phone calls anyway to verify basic information like bed availability and clinical capabilities. The real bottleneck starts inside the hospital walls: scattered task ownership, barriers caught too late, and hours of manual coordination. Caremaze solves this internal orchestration problem. It identifies discharge barriers from day one, assigns tasks with clear ownership across the care team, and uses Voice AI to handle routine outreach, calling as many SNFs as needed to find the right placement. Referral tools help you send a packet. Caremaze makes sure the patient is actually ready to go.

Caremaze is designed to take over the transactional work that burns out clinical staff, not to replace them. Phone calls to SNFs, insurance verifications, and appointment scheduling are tasks that consume hours every day without requiring clinical judgment. By automating that outreach, Caremaze gives case managers more bandwidth for direct patient care and complex coordination. Health systems find that when length of stay drops, more patients move through the system, and the important work goes back to clinical staff.

A typical pilot focuses on a single unit or patient population, often complex discharges requiring post-acute placement. The product is modular, so you can install a handful of modules that are low-risk and high-ROI. Caremaze integrates with Epic in approximately 10 hours of IT time for initial deployment, and value is visible quickly because the platform takes over administrative coordination work from day one. We aim to prove ROI within 90 to 180 days.

Yes. Caremaze's Voice AI agents call as many skilled nursing facilities as needed, scaled to the perceived complexity of placing each patient. The AI verifies not just bed availability but specific clinical capabilities, checking whether a facility accepts patients on oxygen therapy, handles behavioral health needs, or takes specific insurance. This goes beyond what is available on referral platforms, where data is often stale. Case managers receive a shortlist of confirmed options and make the final placement decision.